Privacy Policy

We collect personal information that you voluntarily provide to us when you:

• Submit a booking or inquiry form on our website
• Contact us by email or phone
• Request a property walkthrough or written renovation plan
• Communicate with us as a real estate agent or trade partner

The personal information we collect may include:

• Your name and contact information (email address, phone number)
• Your property address and general details about your home
• Your timeline and goals related to selling your property
• Any other information you choose to share with us

We do not automatically collect technical data such as IP addresses, cookies, or browsing behaviour through our website.

We use the information we collect to:

• Respond to your inquiries and schedule property walkthroughs
• Prepare and deliver your written renovation strategy
• Communicate with you about your project and our services
• Connect you with trade partners at your request
• Improve our services and website

We do not use your personal information for automated decision-making or profiling.

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

• Trade partners: With your explicit consent, we may share your contact information and property details with vetted trade partners to facilitate quotes or work you have requested.
• Real estate agents: If you were referred to us by a real estate agent, we may communicate with that agent about your project with your knowledge.
• Legal requirements: If required by law, court order, or governmental authority.

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. When your information is no longer needed, we will securely delete or anonymise it.

We take reasonable administrative and technical measures to protect your personal information from unauthorised access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Under PIPEDA, you have the right to:

• Know what personal information we hold about you
• Request access to your personal information
• Request correction of inaccurate or incomplete information
• Withdraw your consent to our use of your information (subject to legal or contractual restrictions)
• File a complaint with the Office of the Privacy Commissioner of Canada

To exercise any of these rights, please contact us using the information below.

Our website may contain links to third-party websites (such as trade partner websites or the Better Business Bureau). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors.

We may update this Privacy Policy from time to time. We will post the revised policy on this page with an updated effective date. We encourage you to review this policy periodically.

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

You may also contact the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated.